AGREEMENT

AGREEMENT

Terms and Conditions of Membership

These Terms and Conditions together with the service as detailed on your membership agreement, govern the sale and provision of our personal introductions matchmaking service and form the basis of the contract between the International Dating Agency Elite (owned by Alcor LLC, Russia) and you. By signing the membership agreement provided, you confirm that you have read, understood and accept these Terms and Conditions. You have the right to receive a non-electronic copy of the document with personal details signed by the Director of the Agency. To obtain a scan of a paper document, you will need to send us a request via email address elitemsk@bk.ru, together with your request for services containing your personal information. Our service to You subject to these Terms and Conditions, the Civil Code of the Russian Federation, and rules of international law.

Membership

Members are required to be unattached, no longer living at the same address as a former partner and must provide true and accurate information relating to their personal circumstances. All our members are interviewed and ID verified. We accept particulars given to us in good faith, and we accept responsibility for the safety of your personal information in accordance with our privacy policy. We cannot accept any liability for the validity of information provided.

Payments and payment terms

The price payable for services is as set out on our website www.elitemsk.com, and is exclusive of VAT. In exceptional cases we may determine an individual billing planfor you. The payment is charged upon receipt of your application and approval of your order in the amount of the 100% advance payment. If you choose Premium or VIP billing plans, and exceeding 3000 conventional units, we may accept partial payments upon segments of work. We accept no liability if our services are delayed because you did not give us the correct payment details if paying by debit or credit card or if for any other reasons your payment has not been received. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have, nor restricts them. The service fee does not include air travel costsor any additional expenses of the Agency of the arrangement of the first dates with the chosen match. Additional service costs and estimates are provided for approval upon your request. We accept payment in any currency mentioned on our website in the section https://elitemsk.com/eng/services/dlya-muzhchin/

Matchmaking Service

Your matchmaking service will commence as soon as you have confirmed your request and made a successful payment. We will email you profiles of other members, according to your partner preferences, and these will be supplied on a one at a time basis whilst you are still seeking a partner. We also provide you an access to our electronic database where you may select preferred candidates on your own.We reserve the right and absolute discretion to recommend others to you who we consider might be acceptable to you, not with standing that the prospective partner concerned may only match your partner preferences to a degree as this approach has proved successful for many of our clients. Your personal manager will always keep in touch ready to give advice on arranging introductions.

The number of introductions we are able to offer you depends on your own personal characteristics and upon how narrow or otherwise your preferences are in the partner you seek. We guarantee to provide you with at least the number of recommendations specified in your billing plan chosen from our site, or in an individual order negotiated before the service is commenced, if those are required in your search to find a new partner. We will always fulfill this obligation if required, even if where necessary we need to extend your period of service. Where you have found a partner the service will be suspended and can be reactivated again if you advise us that you are no longer in a relationship and where there is still matchmaking service time available within the term of your membership as detailed in your membership agreement.

As a courtesy to all members we do not offer further recommendations when members are already in profile exchange with another member. It is your responsibility to let us know whenever you would like another recommendation and to let us know if you would like your service suspended /placed on hold at any time. Matchmaking may include sourcing beyond our current membership through the resources of our partners in particular if your order is individual or exclusive.

If there is a problem with the services

If you have any questions or complaints about our services, please contact us. You can do so by calling us on +7 985 269 82 10, Monday to Friday 9 am to 5 pm, or writing to us at: Russia, 109112, Moscow, M. Cherkassky, 2, Business Center «CabineteLounge» 2nd floor, or contacting us via email: elitemsk@bk.ru. We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer ProtectionLaw of 2015.

Confidentiality

You must not transfer photos/videos and profiles provided to you for selecting candidates for marketing or any other purposes to other members or non-members at any time during or after your membership. We will hold your details in the strictest confidence and only pass on your contact details with your permission. You agree not to disclose any of your experience or the identity or personal information of other members to anyone including media outlets without the explicit permission of us and of the member(s) concerned. The Agency guarantees not to supply any information to other customers or third parties, without your agreement, and ensures compliance with other requirements of the Federal law of 27.07.2006 № 152-FZ «On personal data». More information on the Agency’s privacy policy can be found on the website www.elitemsk.com.

Suspending Membership

Your matchmaking service can be suspended by you if detailed in your membership agreement. Periods of suspension may last for a minimum of one month and it remains your responsibility to inform us if you would like to reactivate your matchmaking service. Additionally, should you suffer the on set of a serious illness or serious injury your membership can be suspended for up to one year. If you have not responded to our communications or we are investigating some aspect of your membership, your service may also need to be suspended.

Terminating Membership

We have the right to terminate your membership in the following circumstances where:

  • You have breached the confidentiality clause in these terms and conditions.
  • In our sole opinion, you have acted inappropriately or shown an unacceptable level of discourtesy or harassment to any other member or to a member of our staff or representative of our Company.
  • You have failed to maintain contact with us or not responded to our contact for a period of time in excess of 6 months.
  •  You have provided false information to us.
  •  We have received a serious complaint about you which in the sole opinion of our Managing Director, is justified.
  •  Your personal details or preferences have changed significantly. This would include a change in your sexual orientation, the acquisition of a criminal record or other significant changes such as relocation or contact information change, which will significantly adversely impact on our ability to offer the service to you. For the avoidance of doubt, in the event of a termination of this contract no refund will be applicable unless we have breached these terms and conditions or your Consumer rights. You will not be entitled to any refund for other reasons other than your legal right to cancel within 14 days of when this contract commences. This includes reasons including but not limited to, any change in your personal circumstances or the formation of a lasting relationship before the expiry of your membership with us.

Right to Cancel

Your contract with us commences on the date that we receive your payment. The law on consumer protection of 2013 applies, and you have the legal right to cancel this contract for any reason within 14 days of the date that your contract commences, (the Cancellation Period). You have the right to cancel this contract within 14 days without giving any reason. The Cancellation Period will expire after 14 days from the date that your contact commenced.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement [e.g. via email: elitemsk@bk.ru].

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of Cancellation

Within the Cancellation Period if you cancel this contract, we will reimburse you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you require us to begin the services within the Cancellation Period, we require you to make an express request to do so. In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is earlier. If you cancel during the cancellation period we may charge you for any services provided up until the point when we receive your cancellation notice, and will provide a partial and proportional refund accordingly. Specifically, the following deductions from your refund will be applied where applicable: a home/office based profiling consultation, 500 conventional units plus any consultant’s travel costs, or 150 conventional units for a Skype, email or telephone based profiling consultation in Russia; your profile drafted 100 conventional units; data entry, initial searches and administration following your profile approval, 100 conventional units; headhunting service initiated, 250 conventional units (1 conventional unit is equivalent to 1 Euro).

General

We may assign this contract for operational reasons or in connection with a business transfer or reorganization. Otherwise this contract is non-transferable. This contract is subject to English law and the English courts will have jurisdiction in respect of any dispute arising from this contract. If any provision shall be found by an English court to be unenforceable or invalid this shall not affect other provisions within this contract and all other provisions not affected will remain in full force and effect. Nothing in this Agreement is intended to, nor shall it confer rights on a third party. You agree to be bound by the terms of our Client Code of Conduct as provided in our Client Handbook. We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data and we endeavor to take all reasonable steps to protect your personal information.

I HAVE READ THIS AGREEMENT AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.

Details of the Agency

International Dating Agency Elite (LLC Alcor)

INN 7719844479;

KPP 772601001;

OGRN 1137746400373;

Legal address: 115191,Russia, Moscow, Dukhovskoy pereulok, 17,of. 12A;

Office address: Russia, 109112, Moscow, M. Cherkassky, 2, Business Center «Cabinete Lounge» 2nd floor

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